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IT Support Specialist

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Excis Compliance ltd Full time
Position Overview

We are seeking a dedicated IT Support Specialist to provide exceptional technical assistance for desktop systems and associated applications. This role is crucial in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities
  • Technical Assistance: Deliver comprehensive support for desktop computers, applications, and related technologies.
  • Installation and Configuration: Aid in the setup, configuration, and ongoing maintenance of computer hardware and software.
  • Troubleshooting: Identify and resolve hardware and software challenges promptly and efficiently.
  • User Support: Assist users with IT-related inquiries and issues, both remotely and on-site.
  • Record Keeping: Maintain detailed documentation of issues and resolutions through our ticketing system.
Qualifications
  • Operating Systems Knowledge: Proficient in both Windows and Mac operating systems.
  • Troubleshooting Experience: Demonstrated experience in diagnosing and resolving hardware and software issues.
  • Problem-Solving Skills: Strong analytical skills with a keen attention to detail.
  • Communication: Excellent verbal and written communication skills with a focus on customer service.
  • Teamwork: Ability to work independently as well as collaboratively within a team environment.
Compensation and Benefits

Salary: Competitive monthly salary package.

  • Professional Development: Opportunities for career advancement and skill enhancement.
  • Work Environment: A supportive and friendly workplace culture.