IT Support Specialist

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

Position: IT Support Specialist

Job Overview:

We are seeking a highly skilled IT Support Specialist to join our dynamic team at Star Services LLC in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field. This is a full-time permanent position with opportunities for growth and development within the company.

Key Responsibilities:

Provide onsite technical support to clients in Abu Dhabi and surrounding areas

Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other IT equipment

Install and configure new hardware and software as needed

Conduct regular maintenance and updates on client systems

Collaborate with the IT team to improve processes and procedures

Maintain accurate records of all support activities and resolutions

Communicate effectively with clients to ensure their satisfaction and address any concerns

Stay up-to-date with the latest technology trends and advancements in the industry

Adhere to company policies and procedures at all times

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum of 2 years of experience in a similar role, preferably in a customer-facing environment

Strong knowledge of hardware, software, and networking systems

Experience with Microsoft Office Suite and other common business applications

Excellent problem-solving and analytical skills

Exceptional communication and interpersonal skills

Ability to work independently and in a team environment

Familiarity with ITIL processes and procedures is a plus

Willingness to travel to client sites within Abu Dhabi and surrounding areas

Benefits:

Competitive salary package

Health insurance coverage

Annual leave and public holidays

Opportunities for professional growth and development

Dynamic and supportive work environment



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