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Guest Services Coordinator

3 months ago


Dubai, Dubai, United Arab Emirates One&Only Resorts Full time
Position Overview

As a Guest Services Coordinator, you will play a pivotal role in ensuring an exceptional experience for our guests at One&Only Resorts. Your dedication to service excellence will be paramount in creating memorable stays.

Key Responsibilities
  • Timely Response: Exhibit a strong commitment to urgency and responsiveness in all guest interactions.
  • Guest Anticipation: Proactively identify and fulfill guest needs with a courteous and respectful approach.
  • Exceed Expectations: Go above and beyond to deliver outstanding service that surpasses guest expectations.
  • Accurate Processing: Ensure all reservations are handled with precision and efficiency.
  • Detail Orientation: Maintain accurate records of all pertinent information, including payment details.
  • Confidentiality: Uphold the highest standards of confidentiality regarding guest information.
  • Promotional Awareness: Stay informed about available packages and promotions, effectively communicating these to guests.
  • Guest Preferences: Utilize guest preferences and notes to keep relevant departments informed about specific guest requests.
  • Administrative Accuracy: Ensure all administrative tasks are consistently updated and maintained.

Your role will be essential in fostering a welcoming environment and ensuring that every guest feels valued and appreciated during their stay with us.