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Guest Services Coordinator
3 months ago
As a Guest Services Coordinator, you will play a pivotal role in ensuring an exceptional experience for our guests at One&Only Resorts. Your dedication to service excellence will be paramount in creating memorable stays.
Key Responsibilities- Timely Response: Exhibit a strong commitment to urgency and responsiveness in all guest interactions.
- Guest Anticipation: Proactively identify and fulfill guest needs with a courteous and respectful approach.
- Exceed Expectations: Go above and beyond to deliver outstanding service that surpasses guest expectations.
- Accurate Processing: Ensure all reservations are handled with precision and efficiency.
- Detail Orientation: Maintain accurate records of all pertinent information, including payment details.
- Confidentiality: Uphold the highest standards of confidentiality regarding guest information.
- Promotional Awareness: Stay informed about available packages and promotions, effectively communicating these to guests.
- Guest Preferences: Utilize guest preferences and notes to keep relevant departments informed about specific guest requests.
- Administrative Accuracy: Ensure all administrative tasks are consistently updated and maintained.
Your role will be essential in fostering a welcoming environment and ensuring that every guest feels valued and appreciated during their stay with us.