Guest Experience Coordinator

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotel Full time

Job Summary:

We are seeking a highly skilled and courteous Front Desk Agent to join our team at Millennium Hotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities:

  • Guest Greeting and Check-in: Personally greet guests by name, escort them to their rooms, and provide a comprehensive overview of hotel amenities and services.
  • Room Assignments and Key Distribution: Efficiently manage room assignments and key distribution, ensuring seamless check-in and check-out processes.
  • Guest Inquiries and Requests: Respond promptly to guest inquiries and requests, providing accurate information and resolving issues in a professional and courteous manner.
  • Hotel Familiarization: Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities, services, and local attractions.
  • Stay Informed: Stay up-to-date on hotel information, local services, and promotions, enabling you to effectively respond to guest queries and provide personalized recommendations.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
  • Customer Service Focus: Demonstrate a strong commitment to delivering exceptional customer service, ensuring guest satisfaction and loyalty.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork and Adaptability: Demonstrate a willingness to work collaboratively as part of a team, adapting to changing situations and priorities.

What We Offer:

As a Front Desk Agent at Millennium Hotel, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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