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Reservations Supervisor

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled Reservations Supervisor to join our team at Rayhaan Hotels & Resorts. As a key member of our reservations team, you will be responsible for ensuring seamless guest experiences from initial inquiry to check-out.

Key Responsibilities
  • Guest No-Show Management: Monitor and manage no-show records, as well as pending reservations to minimize losses and optimize room utilization.
  • VIP and Special Requests: Coordinate with the sales team to ensure timely fulfillment of VIP arrivals, special requests, and other high-priority reservations.
  • Reservations Forecasting: Analyze system data to forecast reservations for the next two weeks and provide actionable insights to the sales team to drive sales leads.
  • Rate Management: Demonstrate in-depth knowledge of rate structures and apply rate management strategies to maximize revenue.
  • Visa and Travel Documentation: Verify and update visa and travel documentation for guests to ensure compliance with regulations.
  • Confirmation and Follow-up: Send timely confirmations for new reservations and follow up with guests who have not responded to ensure a smooth check-in process.
  • Guest Communication: Ensure all incoming calls are answered promptly and professionally, and that all guest information is accurately recorded and updated.
  • Transportation Coordination: Organize transportation for guests with the hotel driver and maintain accurate records of transportation information.