Global Lifestyle Concierge
7 days ago
We are seeking a highly skilled and experienced Global Lifestyle Concierge to join our team at Aspire Lifestyles. The successful candidate will be responsible for managing and fulfilling customer requests for standard and high-profile clients via various communication channels.
Key Responsibilities- Client Relationship Management: Build and maintain strong relationships with clients, understanding their preferences and providing personalized services to meet their needs.
- Request Fulfillment: Research and fulfill client requests through various resources, including industry knowledge and partnerships, and communicate responses in a prompt, professional, and concise manner.
- Customer Service: Provide exceptional customer service, exercising judgment and discretion when dealing with escalated issues and vendor communication.
- Communication: Communicate effectively with clients, colleagues, and vendors, using excellent oral and written English language skills.
- Problem-Solving: Demonstrate problem-solving skills to resolve client issues and provide solutions that meet their needs.
- Team Collaboration: Work collaboratively with the team to achieve common goals and objectives.
- Experience: 2 years of customer service experience in travel, tourism, hospitality, retail, hotel, or guest services.
- Education: Bachelor's degree in a related field or equivalent experience.
- Language Skills: Excellent oral and written English language skills. Arabic language skills are highly desirable, and French language skills are a bonus.
- Skills: Strong communication, problem-solving, and customer service skills, with a keen interest in global lifestyle experiences.
This is a full-time position, and the successful candidate will be required to work in a fast-paced environment, multitasking and prioritizing tasks to meet client needs.
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Dubai, Dubai, United Arab Emirates Aspire Lifestyles Full timeOverall Purpose of the Role The individual in this position is tasked with overseeing and addressing client inquiries for both standard and premium Aspire Lifestyles clientele through various communication channels including phone, email, and chat. This role involves fulfilling requests using a range of resources (including team members and partner networks)...
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