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Concierge Services Representative
2 months ago
We are seeking a highly skilled and experienced Personal Concierge Agent to join our team at Hilton Worldwide. As a key point of contact for guests and VIP guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our valued clients.
Key Responsibilities- Guest Services: Serve as a key point of contact for guests and efficiently respond to guest enquiries, providing information, advice, and booking services for a wide variety of guest requests.
- Message Management: Process and deliver messages for guests, ensuring timely and accurate communication.
- Luggage Handling: Deliver and safely store guest luggage, maintaining a high level of attention to detail and ensuring guest satisfaction.
- Hotel Services: Stay current with all hotel services, including daily VIP requests and special events, to provide guests with the best possible experience.
- Front Office Support: Provide support to management as required, in cases of emergency, and maintain a professional manner with an emphasis on hospitality and guest service.
- Team Collaboration: Work collaboratively with other team members to ensure seamless guest experiences and maintain a clean, healthy, and safe working area.
- Positive Attitude: Demonstrate a positive attitude and good communication skills, with a commitment to delivering a high level of customer service.
- Flexibility: Show flexibility to respond to a variety of different work situations and adapt to changing guest needs.
- Teamwork: Demonstrate the ability to work on your own and as part of a team, with a focus on collaboration and mutual support.
- Local Knowledge: Possess knowledge of the local area and be able to provide guests with recommendations and information.
- Previous Experience: Previous experience working in personal concierge in a luxury hotel environment.
- Language Skills: Preferably bilingual or proficient in a European language.
Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands, with a vision to fill the earth with the light and warmth of hospitality.
