Personal Concierge Agent

1 week ago


Dubai, Dubai, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Personal Concierge Agent to join our team at Hilton Worldwide, Inc. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our valued clients.

Key Responsibilities
  • Guest Services: Serve as a key point of contact for guests and efficiently respond to their inquiries, providing information, advice, and booking services as needed.
  • Message Management: Process and deliver messages for guests, ensuring timely and accurate communication.
  • Luggage Handling: Deliver and safely store guest luggage, maintaining a high level of attention to detail.
  • Hotel Services: Stay current with all hotel services, including daily VIP requests and special events, to provide guests with the best possible experience.
  • Front Office Support: Provide support to management as required, in cases of emergency, and maintain a professional manner at all times.
Requirements
  • Positive Attitude: Demonstrate a positive attitude and good communication skills, with a commitment to delivering a high level of customer service.
  • Flexibility: Show flexibility to respond to a variety of different work situations, working both independently and as part of a team.
  • Knowledge: Possess knowledge of the local area and be able to provide guests with information and recommendations.
  • Previous Experience: Previous experience working as a Personal Concierge in a luxury hotel is highly desirable, with bilingual or proficient language skills in a European language also preferred.
About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision is to fill the earth with the light and warmth of hospitality, and we are dedicated to creating remarkable hospitality experiences around the world every day.



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