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Lobby Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates One&Only Resorts Full time

Job Summary:

We are seeking a highly skilled and experienced Lobby Ambassador to join our team at One&Only Resorts. As a key member of our guest relations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • Provide warm and welcoming greetings to guests upon arrival and departure
  • Assist guests with any queries or requests, ensuring their needs are met promptly and efficiently
  • Collaborate with other departments to ensure seamless guest experiences
  • Develop and maintain relationships with repeat guests, ensuring their loyalty and satisfaction
  • Stay up-to-date with hotel services and amenities, making recommendations to guests as needed

Requirements:

  • Minimum 1 year of experience in guest relations or a similar role in a luxury hotel
  • Excellent service attitude, sense of urgency, and ability to work well under pressure
  • Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike
  • Emotional intelligence and conflict resolution skills
  • Knowledge of additional languages such as Arabic, French, Spanish, Russian, German, or Mandarin is advantageous

What We Offer:

As a Lobby Ambassador at One&Only Resorts, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.