Lobby Ambassador

2 weeks ago

Dubai, United Arab Emirates Hilton Full time

A Lobby Ambassador with Waldorf Astoria Hotels & Resorts is responsible for making the guest feel at home by extending a warm welcome, assisting the in the lobby and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it's with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.
What will I be doing?
As a Lobby Ambassador, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. A Lobby Ambassador would also be required to have extensive knowledge of hotel offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Extend warm welcome to the guests
- Manage guest queries in a friendly, timely and efficient manner
- Ensure knowledge of hotel and all products
- Escort guests
- Follow correct reporting procedures if faced with issues
- Adhere to Waldorf Astoria grooming standards
- Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?
A Lobby Ambassador serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Positive attitude
- Good communication skills (oral and written)
- Committed to delivering high levels of guest service
- Excellent grooming standards
- Pleasing personality
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a similar role

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts - offering the opportunity to visit extraordinary places with one singular experience.
- Numerous landmark hotels around the world
- More hotels in construction
- Offering world-class spas
- Gorgeous golfing destinations

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