Hospitality Representative

3 weeks ago


Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time
Welcoming Guests with Excellence

As a Lobby Ambassador at Rayhaan Hotels & Resorts, you will be responsible for delivering exceptional guest experiences from the moment they arrive. This role plays a vital part in ensuring our guests feel valued and cared for during their stay.

Key Responsibilities:
  • Provide consistently professional, friendly, and engaging service to all guests
  • Act as a point of contact for guests at all times, offering assistance and support as needed
  • Represent the hotel's standards and interact with guests using the coffee and dates station
  • Play a vital part in the Rotana Service Distinction program, welcoming guests upon arrival, escorting them to check-in, attending to guests on queue, and bidding farewell to departing guests
  • Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
  • Extend personal service and attention to all guests, with particular emphasis on Club Rotana, VIP guests, and Rotana Rewards guests
  • Proactively meet arriving guests at the main entrance and once they exit their transportation
  • Seek out revenue opportunities such as taking restaurant reservations and sales leads
  • Maintain and promote up-to-date knowledge of the hotel and local services, supplying information and responding to guest queries
  • Deal promptly, efficiently, and pleasantly with any queries
  • Be aware of all special offers, promotions, and packages at the hotel to promote to guests


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