Lobby Hostess

4 days ago

Dubai, United Arab Emirates AccorHotel Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- To be an ambassador of the hotel, in and outside the work place.
- To do a proper filing and handover between the shifts.
- To be aware of all VIPs visiting or staying in the hotel.
- To properly use all the equipment and PMS.
- To strictly respect the key handling procedures.
- To daily follow the checklists.
- To respect schedules, terms and deadlines as agreed with the Management.
- To daily read the logbook and to sign it. To update the activity reports.
- To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
- To attend a daily line up briefing with the front office team to recapitulate tasks and activity.
- To share daily activity highlights with the supervisor, including internal and external guest opportunities.
- To promote the Accor loyalty programs.
- To maintain an atmosphere of high morale and a happy working relationship among the team.

**Financial and Revenue Responsibilities**
- To sell and up-sell the Lobby Expresso menu.
- To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.

**Training and Human Resources**
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

**Guest Service Responsibilities**
- To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
- To personally welcome guests and escort them to the elevator, outlets or other public areas as requested.
- To offer welcome drinks and towels to check-in guests or site inspections.
- To set-up and maintain the Arabic coffee service in the lobby.
- To prepare and serve food and beverages as per hotel standards.
- To ensure uncompromising levels of cleanliness and maintenance of the lobby through own responsibility.
- To use appropriate materials, equipment's and supplies for the smooth run of the Lobby Lounge operations, respecting the approved set-ups, menus and procedures.
- To monitor operating supplies and reduce spoilage and wastage.
- To use the proper telephone etiquette as per Sofitel standards.
- To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints

**Qualifications**
- To be an ambassador of the hotel, in and outside the work place.
- To do a proper filing and handover between the shifts.
- To be aware of all VIPs visiting or staying in the hotel.
- To properly use all the equipment and PMS.
- To strictly respect the key handling procedures.
- To daily follow the checklists.
- To respect schedules, terms and deadlines as agreed with the Management.
- To daily read the logbook and to sign it. To update the activity reports.
- To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
- To attend a daily line up briefing with the front office team to recapitulate tasks and activity.
- To share daily activity highlights with the supervisor, including internal and external guest opportunities.
- To promote the Accor loyalty programs.
- To maintain an atmosphere of high morale and a happy working relationship among the team.

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