Bellman
4 days ago
As a key member of our Anantara Hotels & Resorts team, you will be responsible for delivering exceptional guest experiences. Your role will involve timely delivery of guests' luggage, messages, and other items within the property. You will also be responsible for personalizing guests' orientation of their room in a professional, friendly, and engaging manner. Additionally, you will maintain a presence in the lobby as an ambassador of the property and brand, offering exceptional service to our guests. This role requires a service-focused personality, excellent communication skills, and the ability to work well under pressure in a fast-paced environment.
Key Responsibilities:
- Deliver guests' luggage, messages, and other items within the property in a timely manner.
- Personalize guests' orientation of their room in a professional, friendly, and engaging manner.
- Maintain a presence in the lobby as an ambassador of the property and brand, offering exceptional service to our guests.
- Work well under pressure in a fast-paced environment.
Requirements:
- Excellent communication skills.
- Fluency in English, foreign languages an advantage.
- Minimum 1 year experience as a Bellman; preferably in a similar quality hotel.
- A friendly and outgoing behavior.
- Proactive, resourceful, and able to work independently.
- Strong decision-making abilities.
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