Lobby Ambassador
3 weeks ago
Job Summary:
We are seeking a highly skilled Lobby Hostess to join our team at Sofitel Dubai The Palm. As a Lobby Hostess, you will be the first point of contact for our guests and will be responsible for ensuring that they have a memorable experience at our resort.
Key Responsibilities:
- Welcoming and bidding farewell to guests in a traditional manner
- Assisting guests with resort activity enquiries and requests
- Ensuring that established levels of guest service are maintained at all times
- Actively eliciting guest feedback and preferences
- Coordinating transportation for guests
- Handling difficult situations while following resort policies and procedures
- Communicating guest complaints and compliments to the Front Office Manager
- Ensuring the safety and security of guests
- Upselling Spa, Food and Beverage outlets and excursions
Requirements:
- Excellent communication skills and presentation
- Ability to converse with guests from diverse backgrounds
- Fluency in English, foreign languages an advantage
- Minimum 1 year experience as a Lobby Host, preferably in a similar quality hotel
- A friendly and outgoing behavior
- Proactive, resourceful and able to work independently
- Strong decision-making abilities
Working Conditions:
No remote work, full-time employment.
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