Lobby Ambassador

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary:

We are seeking a highly skilled Lobby Hostess to join our team at Sofitel Dubai The Palm. As a Lobby Hostess, you will be the first point of contact for our guests and will be responsible for ensuring that they have a memorable experience at our resort.

Key Responsibilities:

  • Welcoming and bidding farewell to guests in a traditional manner
  • Assisting guests with resort activity enquiries and requests
  • Ensuring that established levels of guest service are maintained at all times
  • Actively eliciting guest feedback and preferences
  • Coordinating transportation for guests
  • Handling difficult situations while following resort policies and procedures
  • Communicating guest complaints and compliments to the Front Office Manager
  • Ensuring the safety and security of guests
  • Upselling Spa, Food and Beverage outlets and excursions

Requirements:

  • Excellent communication skills and presentation
  • Ability to converse with guests from diverse backgrounds
  • Fluency in English, foreign languages an advantage
  • Minimum 1 year experience as a Lobby Host, preferably in a similar quality hotel
  • A friendly and outgoing behavior
  • Proactive, resourceful and able to work independently
  • Strong decision-making abilities

Working Conditions:

No remote work, full-time employment.


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