IT Support Manager
1 week ago
We are seeking an experienced IT Support Manager to join our team at the American University of Sharjah. The successful candidate will be responsible for leading our IT support team and ensuring the delivery of high-quality IT services to our faculty, staff, and students.
Key Responsibilities- Leadership and Team Management
- Lead and manage a team of IT support professionals to ensure the delivery of excellent IT services.
- Develop and implement strategies to improve team performance and productivity.
- Technical Expertise
- Provide technical leadership and expertise to the IT support team.
- Stay up-to-date with the latest IT trends and technologies.
- Communication and Interpersonal Skills
- Develop and maintain effective relationships with faculty, staff, and students.
- Communicate technical information to non-technical stakeholders.
- Problem-Solving and Analytical Thinking
- Analyze and resolve complex technical issues.
- Develop and implement solutions to improve IT services.
- ITIL Certification and Compliance
- Hold ITIL certification or relevant IT certifications.
- Ensure compliance with ITIL best practices.
- Organizational and Time-Management Skills
- Manage multiple priorities and deadlines.
- Develop and implement processes to improve efficiency and productivity.
- Education
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience
- Minimum of seven years of relevant experience in a similar function/role.
- Skills and Qualifications
- Proven experience in a leadership role within IT support or related field.
- Excellent communication and interpersonal skills.
- Strong technical knowledge across a range of IT systems and applications.
- ITIL certification or relevant IT certifications.
- Ability to work effectively in a fast-paced environment.
- Strong organizational and time-management skills.
- Familiarity with Applications and IT Support Tools & Services (ServiceNow, Microsoft, Google, Software2).
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