IT Support Specialist

4 weeks ago


Sharjah, Sharjah, United Arab Emirates al hamad group of companies Full time
Key Responsibilities:
  • Addressing Technical Inquiries: Efficiently managing and resolving technical support requests.
  • Client Interaction: Engaging with clients to ascertain the specifics of their IT challenges.
  • Remote Assistance: Utilizing remote access tools to assist clients with their technical issues.
  • On-Site Support: Traveling to client locations as necessary to provide hands-on support.
  • System Installation: Setting up new hardware, software, and network infrastructures.
  • Troubleshooting: Identifying and resolving issues related to hardware, networking, and software.
  • Solution Development: Suggesting straightforward and effective solutions to technical problems.
  • Software Training: Offering basic training on software applications to clients.
  • Client Relationship Management: Ensuring positive interactions and maintaining strong relationships with clients.
  • Documentation: Completing and maintaining accurate job reports.


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