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IT Support Specialist

2 months ago

Sharjah, Sharjah, United Arab Emirates staffconncect Full time
Key Responsibilities:
  • Hardware and Software Installation: Install and configure client computer systems to ensure optimal performance and efficiency.
  • IT Support and Troubleshooting: Respond to client IT support requests in a timely and professional manner, diagnosing and resolving software, networking, and hardware issues.
  • Client Engagement: Meet with clients to understand their technical needs and provide personalized support to meet those needs.
  • Technical Support Delivery: Provide technical support on-site or via remote-access systems, ensuring seamless communication and issue resolution.
  • Client Satisfaction: Offer solutions that meet the needs of the client, ensuring high levels of satisfaction and loyalty.
  • Technical Expertise: Repair hardware malfunctions, software issues, and networking problems, staying up-to-date with the latest technologies and trends.
  • Client Relations: Maintain excellent client relations, building trust and rapport through effective communication and issue resolution.
  • Work Management: Track and manage work records, compiling job reports to ensure accountability and transparency.