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Customer Support Operations Manager

3 months ago

Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time
Overview

We are seeking a dedicated Customer Support Operations Manager to lead our customer service team at NMC Hospital. This role is pivotal in ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Team Leadership: Directing a team of customer service representatives to deliver outstanding support.
  • Service Oversight: Managing the entire customer service workflow to ensure efficiency and effectiveness.
  • Complaint Resolution: Addressing and resolving customer issues escalated to your level.
  • Policy Development: Formulating and implementing policies and procedures to enhance service delivery.
  • Training and Development: Planning and executing training programs to standardize service excellence.
  • Recruitment: Identifying and hiring new talent to strengthen the customer support team.
  • Performance Monitoring: Evaluating the performance of individual representatives and the overall team.
  • Quality Assurance: Conducting customer satisfaction surveys and providing constructive feedback to the team.

This position requires a proactive approach to leadership and a commitment to maintaining high standards of customer care.