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Front Desk Associate

2 months ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ManpowerGroup Talent Solutions Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at ManpowerGroup Talent Solutions. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and welcoming experience from arrival to departure.

Key Responsibilities:

  • Guest Services:
    • Welcoming guests with a warm and professional demeanor, providing exceptional customer service and ensuring a positive experience.
    • Assisting with check-in and check-out procedures, ensuring a smooth and efficient process.
    • Managing guest inquiries, reservations, and room assignments, providing accurate and timely information.
    • Answering phone calls and responding to guest requests, providing assistance and resolving issues promptly.
  • Team Collaboration:
    • Working collaboratively with the hospitality team to ensure seamless communication and a high level of service.
    • Participating in team meetings and contributing to the development of strategies to improve guest satisfaction and service delivery.
  • Communication and Interpersonal Skills:
    • Developing and maintaining effective relationships with guests, colleagues, and stakeholders, ensuring a positive and professional atmosphere.
    • Communicating clearly and concisely, both verbally and in writing, to ensure accurate and timely information exchange.
  • Administrative Tasks:
    • Performing administrative tasks, such as data entry, filing, and record-keeping, to ensure accurate and up-to-date information.
    • Maintaining a high level of organization and attention to detail, ensuring a smooth and efficient workflow.

Requirements:

  • Education and Experience:
    • Minimum of 1 year of experience in a hospitality setting, preferably in a front desk or guest services role.
  • Skills and Qualifications:
    • Excellent communication, interpersonal, and organizational skills, with the ability to work effectively in a fast-paced environment.
    • Fluency in English and Arabic is a strong asset, with the ability to communicate effectively with guests and colleagues.
    • A genuine passion for delivering exceptional customer service and exceeding guest expectations.