Front Desk Associate

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and professional Receptionist and Telephone Operator to join our team at Rayhaan Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling incoming calls, and ensuring a smooth and efficient experience for all visitors.

Key Responsibilities
  • Guest Communication: Receive and respond to guest calls in a professional and friendly manner, ensuring that all queries are handled promptly and efficiently.
  • Switchboard Operations: Maintain the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Message Taking: Take messages for guests and management as per the required standard.
  • Guest Profile Awareness: Maintain an awareness of guest profiles through the Opera guest profile system.
  • Knowledge of Hotel Services: Maintain an up-to-date knowledge of the hotel and local services.
  • Wake-Up Call Delivery: Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
Requirements

To be successful in this role, you will need:

  • A diploma/degree in the hospitality field with similar previous work experience.
  • Excellent written and verbal English communication skills.
  • Strong voice modulation abilities.
  • Computer literacy and previous experience with Opera are an advantage.


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