Onboarding Specialist
7 days ago
Job Summary
We are seeking a highly skilled Onboarding Specialist to join our team at Dice. As a key member of our electronic trading support team, you will be responsible for ensuring seamless onboarding of clients onto our FIX protocol.
Key Responsibilities
- Provide exceptional customer service and support to clients during the onboarding process.
- Collaborate with cross-functional teams to resolve technical issues and ensure timely onboarding of clients.
- Develop and maintain in-depth knowledge of FIX messaging protocol and its applications in electronic trading.
- Conduct thorough testing and validation of client connections to ensure compliance with trading requirements.
- Work closely with trading floor teams to support mission-critical applications and ensure high uptime.
- Stay up-to-date with industry developments and best practices in electronic trading and FIX protocol.
Requirements
- 2+ years of experience in IT support, with a focus on electronic trading and FIX protocol.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Strong analytical and problem-solving skills, with the ability to debug and troubleshoot technical issues.
- Knowledge of databases and scripting languages (e.g. VB, Excel, Perl, Bash).
- Experience working in a fast-paced trading environment, with a strong understanding of trade and market data feeds.
- Strong educational background in Computer Science, Engineering, or a related field.
Preferred Qualifications
- Familiarity with Java and ability to read and modify code.
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