Customer Onboarding Specialist

8 hours ago

Dubai, Dubai, United Arab Emirates Oak HCFT Full time
{"h3": "Customer Onboarding Role Overview"}

Rapyd is a unified payments, payouts, and fintech platform that's revolutionizing global commerce. As a Customer Onboarding Manager, you'll play a critical role in shaping the future of our customer experience, fostering positive first impressions, and setting the stage for long-term success.

Key Responsibilities
  • Build strong relationships with new customers, serving as their dedicated point of contact throughout onboarding. Understand their business goals and provide personalized guidance to maximize their value from Rapyd's solutions.
  • Design and execute a seamless onboarding experience for assigned customers. Manage the entire onboarding process, from pre-boarding to activation and beyond.
  • Ensure accountability from the customer side by establishing clear expectations for their participation and timely completion of onboarding tasks. Work collaboratively with customers to identify and overcome any challenges that might hinder their progress towards achieving the expected volume or results.
  • Work closely with cross-functional teams (Sales, Sales Engineers, Account Management, Product, Compliance) to ensure a smooth and efficient onboarding journey. Proactively address any roadblocks that may arise.
  • Track and analyze onboarding metrics to identify areas for improvement. Continuously refine the onboarding process internally and with the customer for enhanced customer success.
  • Develop and maintain onboarding resources, such as manuals and knowledge base articles, to equip customers with the knowledge they need to succeed.
  • Maintain a deep understanding of Rapyd's product offerings and features to provide customers with accurate and insightful information.
Requirements
  • Minimum 3 years of experience in customer onboarding, customer success, or a related field.
  • Solid understanding of complex business systems and technical solutions, with a preference for experience working hand-in-hand with Solution Architects/Engineers (especially in the payments/FinTech space).
  • Proven track record of designing, implementing, and optimizing customer onboarding processes.
  • Strong understanding of customer journey mapping and best practices.
  • Excellent communication, collaboration, and interpersonal skills.
  • Proficiency in project management methodologies and tools.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Experience working in a cross-functional, high-growth global environment.
  • Experience with CRM/CSM systems.
What We Offer

Rapyd is a dynamic and innovative company that offers a range of benefits and opportunities for growth and development. As a Customer Onboarding Manager, you'll have the chance to work with a talented team, develop your skills and expertise, and contribute to the success of our customers and the company as a whole.

About Rapyd

Rapyd is a unified payments, payouts, and fintech platform that's revolutionizing global commerce. With offices in multiple locations around the world, we're a global company with a local touch. We're passionate about delivering exceptional customer experiences and building long-term relationships with our customers.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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