Senior Manager HR Operations

1 week ago


Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager HR Operations to join our team at TASC Outsourcing. As a key member of our HR department, you will be responsible for leading and managing HR Operations and Compliance teams, as well as driving Tech and AI initiatives.

Key Responsibilities
  • HR Operations Team Management
    • Conduct inductions for new employees and ensure timely submission of documents.
    • Handle hundreds of calls related to visa processing, payroll inquiries, and other employee matters.
    • Deliver documents to employees across the UAE.
    • Manage medical insurance for outsourced staff.
  • Operations Team - PRO, Typist, Administrators
    • Process visa applications, labour card applications, and cancellations within stipulated SLAs.
    • Maintain trade licenses and minimize labour complaints risks.
    • Resolve issues concerning blocked visas, portals, or other matters.
  • Key Stakeholder Management
    • Provide timely assistance to other TASC Business departments regarding employee status.
    • Be the Single Point of Contact (SPOC) for MIS and Ecare cost-saving initiatives.
    • Maintain and present accurate reports to management.
    • Coach, mentor, and motivate teams.
    Requirements
    • Graduate degree or more from a reputable institute.
    • Excellent communication, relationship, and organizational skills.
    • Ability to motivate and lead a team towards customer satisfaction targets.
    • Ability to understand and meet strict SLAs and deadlines.
    • Good working knowledge of UAE labor law.
    • Familiarity with Nafis / WPS / MOL labour complaints, MOL audits, and other related matters.

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