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Client Services Lead

3 months ago

Sharjah, Sharjah, United Arab Emirates Nielsen Consumer LLC Full time

Oversee a dedicated client services team to guarantee timely service delivery to assigned clients, aiming to meet established financial goals and operational performance metrics.

  • Skilled in managing all phases of a Tailored Market Research Initiative: 1. Responding to RFP / Proposal Development (Objectives, Research Framework, Sample Design, Budgeting)

2. Project Initiation

3. Questionnaire Development

4. Insight Presentation and sharing findings with clients

  • Client Relationship Management
  • Team Leadership
  • Business Growth
  • Maintain comprehensive, accurate, and insightful client business profiles for senior management review.
  • Enhance client satisfaction by delivering insights and actionable recommendations during presentations or business evaluations, as well as providing value-added analyses and responses to specific inquiries.
  • Conduct sales initiatives independently or in collaboration with senior personnel in preparing and presenting proposals and credentials.
  • Ensure the achievement of necessary revenue from the designated client portfolio and accurate contract budgeting to meet agreed financial targets.
  • Identify and propose new and improved services that address clients' business requirements. Build and sustain ongoing relationships with key stakeholders within client organizations.