Service Delivery Manager

7 days ago


Sharjah, Sharjah, United Arab Emirates Client of Michael Page Full time
Key Responsibilities:
  • Maintaining Strong Business Relationships: Foster and maintain positive relationships with clients and stakeholders.
  • Service Delivery Oversight: Identify customer needs and oversee service delivery within the business context, ensuring alignment with company goals.
  • Team Leadership: Lead and manage the service delivery team, resolving conflicts, and ensuring efficient processes and task execution.
  • Financial Management: Manage finances and budgets, making informed decisions to optimize resource allocation.
  • Cost Optimization: Determine ways to reduce costs without compromising customer satisfaction, driving business efficiency.
  • Customer Feedback and Service Improvement: Assess customer feedback and utilize creativity to establish, improve, and refine services, ensuring customer-centricity.
  • Organizational Skills: Remain organized, prioritize tasks, and meet deadlines, ensuring timely delivery of services.
  • Partnerships and Liaison: Build and maintain partnerships with team leaders and stakeholders, collaborating to determine company services, delivery criteria, and solutions for potential issues.


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