Senior Field Service Operations Manager

1 week ago


Sharjah, Sharjah, United Arab Emirates Simpson Booth Limited Full time
Job Description

Job Title: Senior Field Service Operations Manager

Company: Simpson Booth Limited

Job Type: Full-time

Location: Remote (with international travel)

About Us:

Simpson Booth Limited is a leading provider of subsea/diving innovations and technology. We are seeking an experienced Senior Field Service Operations Manager to oversee the expansion of our field service team.

Job Summary:

We are looking for a highly skilled and experienced Senior Field Service Operations Manager to lead our field service team. The successful candidate will have significant experience managing remote field service teams, ideally in a technical services or survey environment. The role will involve overseeing the transition from an operation with minimal structure to a standardized process, including the strategic coordination of logistics, billing, invoicing, and key client interactions.

Key Responsibilities:

  • Manage remote and rapidly growing teams of field service engineers/technicians across different locations.
  • Monitor and track skills and competency levels of all members of the Field Services Team.
  • Establish and implement standardized processes for field service operations.
  • Address logistical challenges and ensure efficient deployment of resources.
  • Drive standardised business improvement changes and efficiencies across all field service regions.
  • Meet with key clients in various global locations and ensure timely delivery of contract/service scope.
  • Develop and maintain strong client relationships to understand and address their needs.
  • Plan, schedule, and coordinate field service operations ensuring all documents for these people are up to date.
  • Oversee billing, invoicing, and client interface processes.
  • Provide leadership and guidance to remote teams to ensure optimal performance.
  • Collaborate with internal stakeholders to optimize processes and improve service delivery.
  • Drive change and continuous improvement initiatives within the field service team.
  • Ensure compliance with company policies and regulations.

Requirements:

  • Significant experience managing a remote field service team, ideally in a technical services or survey environment.
  • Background in electronics or engineering from a survey perspective.
  • Candidates that have the above technical background combined with a business or management degree would be of significant interest.
  • Knowledge and experience in people logistics, billing, invoicing, and client interface.
  • Ability to build rotas, allocate people, and manage rest periods are essential.
  • Robust team supervision / team lead experience is essential.
  • Strong knowledge of people logistics, billing, and invoicing processes.

Personal Qualities and Skills:

  • Ability to manage a diverse team across different locations and cultures.
  • Commercial acumen and an understanding of the financial impact of decisions.
  • Assertive and able to drive change in an established organization.
  • Willingness to travel internationally up to 60-70% of the time.
  • Confidence in addressing bottlenecks and driving business change and efficiencies.
  • Strong team leading qualities and ability to handle conflict.


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