Senior Field Service Operations Manager
1 week ago
Job Title: Senior Field Service Operations Manager
Company: Simpson Booth Limited
Job Type: Full-time
Location: Remote (with international travel)
About Us:
Simpson Booth Limited is a leading provider of subsea/diving innovations and technology. We are seeking an experienced Senior Field Service Operations Manager to oversee the expansion of our field service team.
Job Summary:
We are looking for a highly skilled and experienced Senior Field Service Operations Manager to lead our field service team. The successful candidate will have significant experience managing remote field service teams, ideally in a technical services or survey environment. The role will involve overseeing the transition from an operation with minimal structure to a standardized process, including the strategic coordination of logistics, billing, invoicing, and key client interactions.
Key Responsibilities:
- Manage remote and rapidly growing teams of field service engineers/technicians across different locations.
- Monitor and track skills and competency levels of all members of the Field Services Team.
- Establish and implement standardized processes for field service operations.
- Address logistical challenges and ensure efficient deployment of resources.
- Drive standardised business improvement changes and efficiencies across all field service regions.
- Meet with key clients in various global locations and ensure timely delivery of contract/service scope.
- Develop and maintain strong client relationships to understand and address their needs.
- Plan, schedule, and coordinate field service operations ensuring all documents for these people are up to date.
- Oversee billing, invoicing, and client interface processes.
- Provide leadership and guidance to remote teams to ensure optimal performance.
- Collaborate with internal stakeholders to optimize processes and improve service delivery.
- Drive change and continuous improvement initiatives within the field service team.
- Ensure compliance with company policies and regulations.
Requirements:
- Significant experience managing a remote field service team, ideally in a technical services or survey environment.
- Background in electronics or engineering from a survey perspective.
- Candidates that have the above technical background combined with a business or management degree would be of significant interest.
- Knowledge and experience in people logistics, billing, invoicing, and client interface.
- Ability to build rotas, allocate people, and manage rest periods are essential.
- Robust team supervision / team lead experience is essential.
- Strong knowledge of people logistics, billing, and invoicing processes.
Personal Qualities and Skills:
- Ability to manage a diverse team across different locations and cultures.
- Commercial acumen and an understanding of the financial impact of decisions.
- Assertive and able to drive change in an established organization.
- Willingness to travel internationally up to 60-70% of the time.
- Confidence in addressing bottlenecks and driving business change and efficiencies.
- Strong team leading qualities and ability to handle conflict.
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