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Outlet Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates Minor International Full time

Job Summary

We are seeking a highly skilled and experienced Outlet Supervisor to join our team at Minor International. As a key member of our Food and Beverage operations, you will be responsible for ensuring exceptional guest satisfaction, team member performance, and business results.

Key Responsibilities

  1. Develop and maintain a strong team environment, focusing on team member satisfaction and delivery of prompt, courteous service.
  2. Promote and ensure guest satisfaction through the supervision of prompt and courteous delivery of all orders, maintaining a positive image through each guest contact, and ensuring cleanliness of guest areas.
  3. Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
  4. Assist in maintaining a highly motivated and well-trained staff, ensuring that only a quality product is being served.
  5. Exercise station rotation to ensure stations are distributed fairly, handle daily team member relations, and assist any team member in their job performance when required.
  6. Establish effective communication with team members to gain their trust and respect through hard work, maintain fair and consistent counseling and/or disciplinary procedures, and identify and recommend incentive programs, new ideas, and methods of operation.

Requirements


• College diploma in Hotel Management or related field

• Previous experience in Food & Beverage/Restaurant and Banquet operation

• Passion for leadership and teamwork

• Eye for detail to achieve operational excellence

• Excellent guest service skills