F&B Supervisor
5 days ago
- Employee Benefit Card: Offer discounted rates in Accor worldwide
- Learning Programs: Participate in our Academies to develop your skills
- Talent Development: Grow within your property and across the world
- Corporate Social Responsibility: Make a difference through our activities
- Outlet Ambassador: Be proficient in the History of the Specialty Outlets and act as an ambassador
- Station Supervision: Ensure standards are maintained at all times
- Team Coaching: Coach, train and develop the F&B service team
- Preparation and Presentation: Ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups
- Guest Feedback: Collect feedback from guests and report it back to the Management
- Teamwork: Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers
- Colleague Appearance: Ensure the proper appearance and grooming of assigned Colleagues
- Guest Relationship: Maintain a professional and friendly relationship with the Outlet patrons
- Outlet Knowledge: Be well versed and knowledgeable in the Outlet's menu, promotional activities and other relevant issues
- Revenue Budget: Contribute to meet and maximize the monthly revenue budget for the respective outlet
- Health and Safety: Operate in a safe and environmentally friendly way to protect guests' and colleagues' health and safety, as well as protect and conserve the environment
- Issue Reporting: Report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature
- Wine Handling: Handle wine that is rejected or corked and hand-over the same to the Restaurant Manager
- Guest Handling: Handle a loud, intoxicated or abusive guest
- Colleague Support: Assist a guest or colleague that is feeling unwell
- Knowledge: Be well versed and knowledgeable in the Outlet's menu, promotional activities and other relevant issues
- Skills: Possess excellent communication and interpersonal skills
- Experience: Have previous experience in a similar role
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