Outlet Manager
2 weeks ago
Job Overview
As an Assistant Outlet Manager at Accor, you will play a key role in delivering exceptional service and ensuring the success of every group function. You will be responsible for leading and managing the Outlet team, addressing guest concerns, and training Supervisors and colleagues.
Key Responsibilities
- Consistently offer professional, friendly, and engaging service to guests
- Lead and manage the Outlet team in all aspects of the department, ensuring service standards are followed
- Address guest concerns and react quickly and professionally
- Train Supervisors and colleagues to deliver exceptional service
- Balance operational, administrative, and colleague needs
- Conduct regularly scheduled departmental meetings to ensure effective communication
- Work closely with the Culinary and Stewarding team to ensure all banquet/meeting requirements are in place
- Work with the Conference Services & Catering department to ensure that revenue and guest satisfaction levels are maximized
- Manage the departmental budget to ensure financial efficiency
- Follow outlet policies, procedures, and service standards
- Follow all safety and sanitation policies when handling food and beverage
Requirements
- Previous leadership experience in food and beverage required
- Computer literate in Microsoft Windows applications required
- University/College degree in a related discipline preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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