Outlet Management Supervisor

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

Role Summary

We are seeking a highly skilled and experienced Outlet Supervisor to join our team at AccorHotel. As an Outlet Supervisor, you will be responsible for providing exceptional service to our guests while maintaining a high level of quality and efficiency in our food and beverage operations.

Key Responsibilities

  • Provide courteous, professional, and flexible service to guests at all times, adhering to our company's standards of performance.
  • Be flexible and adapt to rotate within different sub-departments of the Food and Beverage Division or other hotel departments as assigned.
  • Carry out reasonable duties and responsibilities assigned by management.
  • Undertake tasks and secondary duties assigned by the Assistant Manager.
  • Perform opening and closing procedures for the place of work as assigned.
  • Have a thorough understanding of all food and beverage items in the menu and be able to recommend combinations and upsell alternatives.
  • Ensure a high standard of quality and efficient/friendly service as per Standard Operational Procedures.
  • Maintain a clean and organized work environment at all times.
  • Handle guest inquiries in a courteous and efficient manner.
  • Establish a rapport with guests and maintain good customer relationships.
  • Monitor operating supplies and reduce spoilage and wastage.
  • Report guest complaints or problems to management if no immediate solution can be found and assure follow-up with guests.
  • Assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory of operating equipment.
  • Report for duty punctually, wearing the correct uniform and name tag, and maintaining a high standard of personal appearance and hygiene.

Requirements and Qualifications

  • Previous experience in the hospitality industry, particularly in food and beverage service, is preferred.
  • Excellent communication and interpersonal skills with the ability to interact effectively with guests and colleagues.
  • Strong organizational skills and attention to detail, ensuring high standards of service and cleanliness are maintained.
  • Flexibility and adaptability to work in various sub-departments and handle different tasks as assigned.

Work Arrangements

  • Remote work: No
  • Employment type: Full-time

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