Outlet Management Supervisor
3 weeks ago
Role Summary
We are seeking a highly skilled and experienced Outlet Supervisor to join our team at AccorHotel. As an Outlet Supervisor, you will be responsible for providing exceptional service to our guests while maintaining a high level of quality and efficiency in our food and beverage operations.
Key Responsibilities
- Provide courteous, professional, and flexible service to guests at all times, adhering to our company's standards of performance.
- Be flexible and adapt to rotate within different sub-departments of the Food and Beverage Division or other hotel departments as assigned.
- Carry out reasonable duties and responsibilities assigned by management.
- Undertake tasks and secondary duties assigned by the Assistant Manager.
- Perform opening and closing procedures for the place of work as assigned.
- Have a thorough understanding of all food and beverage items in the menu and be able to recommend combinations and upsell alternatives.
- Ensure a high standard of quality and efficient/friendly service as per Standard Operational Procedures.
- Maintain a clean and organized work environment at all times.
- Handle guest inquiries in a courteous and efficient manner.
- Establish a rapport with guests and maintain good customer relationships.
- Monitor operating supplies and reduce spoilage and wastage.
- Report guest complaints or problems to management if no immediate solution can be found and assure follow-up with guests.
- Assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory of operating equipment.
- Report for duty punctually, wearing the correct uniform and name tag, and maintaining a high standard of personal appearance and hygiene.
Requirements and Qualifications
- Previous experience in the hospitality industry, particularly in food and beverage service, is preferred.
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and colleagues.
- Strong organizational skills and attention to detail, ensuring high standards of service and cleanliness are maintained.
- Flexibility and adaptability to work in various sub-departments and handle different tasks as assigned.
Work Arrangements
- Remote work: No
- Employment type: Full-time
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