Service Operations Manager

1 week ago


Dubai, Dubai, United Arab Emirates Otis Elevator Co Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at Otis Elevator Co. As a key member of our service operations team, you will be responsible for ensuring the smooth operation of our services, maintaining high levels of customer satisfaction, and driving business growth.

Key Responsibilities
  • Team Management: Lead and manage a team of service technicians to ensure they are equipped to deliver exceptional service to our customers.
  • Service Delivery: Oversee the delivery of service operations, ensuring that all tasks are completed on time, within budget, and to the highest standards.
  • Customer Satisfaction: Foster strong relationships with customers to understand their needs and preferences, and work to exceed their expectations.
  • Performance Metrics: Monitor and analyze key performance metrics, such as call back rates, labor consumption, and material costs, to identify areas for improvement and implement corrective actions.
  • Training and Development: Provide coaching and training to junior colleagues to help them develop their skills and advance their careers.
  • Process Improvement: Identify opportunities to improve processes and procedures, and implement changes to increase efficiency and productivity.
  • Communication: Maintain open and effective communication with all stakeholders, including customers, employees, and senior management.
Requirements
  • Experience: 3+ years of experience in a service operations or management role.
  • Education: Bachelor's degree in a relevant field, such as business administration or engineering.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team. Excellent problem-solving and analytical skills, with the ability to identify and implement process improvements.

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