Elevator Service Engineer

2 weeks ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time
Job Summary

We are seeking a highly skilled Elevator Service Engineer - Moving Systems Specialist to join our team at Juma Al Majid Holding Group L.L.C. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our elevator systems.

Key Responsibilities
  • Site Safety and Security: Ensure the safety of end-users, sites, and technicians by adhering to strict safety protocols and regulations.
  • Service Delivery: Deliver exceptional service to our customers by meeting service contract requirements, adhering to time limits, and maintaining high-quality standards.
  • Cost Control and Profit Management: Monitor and control field operations costs to ensure optimal profit margins.
  • Service Sales and Revenue Growth: Identify opportunities to increase service sales and contribute to revenue growth.
  • Third-Party Inspections and Compliance: Manage third-party inspections, ensure compliance with regulations, and implement corrective actions as needed.
  • Service Contract Negotiation: Collaborate with sales teams to negotiate and validate service contract technical terms.
  • Equipment Maintenance and Support: Ensure the maintenance of third-party equipment and provide support to the maintenance team.
  • Call Centre Support and Conflict Resolution: Assist call centre agents in resolving technician call-out assignment conflicts and prioritize tasks effectively.
  • Call-Out Resolution and Equipment Reactivation: Resolve and close open call-outs, react to stopped equipment and safety issues, and minimize call-outs in your area.
  • Planned Maintenance and Scheduling: Ensure timely completion of planned maintenance visits, optimize routing, and schedule maintenance activities effectively.
  • Site Audits and Investigations: Conduct site audits, investigate accidents, and adhere to company policies on evidence custody and internal reporting.
  • People Management and Leadership: Lead and manage a team of technicians, focusing on motivation, competence development, and performance improvement.


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