Reservation Agent

2 weeks ago


Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & ConventionCenter Full time

Job Summary

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at Novotel Bogor Golf Resort & Convention Center. As a key member of our hotel operations team, you will be responsible for handling reservations inquiries and requests with the highest level of professionalism and customer service.

Key Responsibilities

  • Efficiently and promptly establish correspondence services to guest inquiries, ensuring accurate and timely processing of guest information.
  • Provide full knowledge of hotel facilities and activities, and oversee the daily movement of guest activities.
  • Resolve guest complaints and establish amicable relations with clients and customers of the hotel.

Requirements

  • Previous experience in hotel reservations or a similar customer service role is preferred.
  • Prior experience working with hotel management systems or a related system.
  • Excellent time management skills with the ability to multitask and prioritize tasks.
  • Fluency in English; additional languages are a plus.

What We Offer

  • Employee benefit card offering discounted rates in Accor worldwide.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Our team is diverse, young, and vibrant, and we are committed to creating a work environment that values and respects individual differences.



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