Cluster Reservations Manager

7 days ago


Dubai, Dubai, United Arab Emirates the first group dubai Full time
Job Summary

We are seeking a highly skilled and experienced Cluster Reservations Agent to join our team at The First Group Dubai. As a key member of our operations team, you will be responsible for overseeing the reservation and booking processes for multiple hotels within a cluster, ensuring seamless coordination of services and optimal performance.

Key Responsibilities
  • Reservation and Booking Management: Oversee the reservation and booking processes for multiple hotels within a cluster, ensuring accurate records and efficient operations.
  • Team Supervision: Train and supervise a team of reservation agents to ensure optimal performance and customer service.
  • Customer Service: Handle and resolve customer complaints and issues related to reservations and bookings, providing exceptional customer service and support.
  • Record Keeping: Maintain accurate records of reservations, cancellations, and bookings, ensuring compliance with company policies and procedures.
  • Strategic Planning: Develop and implement strategies to increase reservation and booking efficiency and revenue, analyzing data and reporting trends to identify areas for improvement.
  • Communication: Communicate regularly with hotel management and staff to ensure seamless coordination of services, fostering strong relationships and partnerships.
  • Collaboration: Collaborate with other departments to ensure the overall success of hotel operations, driving business growth and excellence.
Requirements
  • Education: Bachelor's degree in hospitality management or related field.
  • Language: Arabic Speaker is a must.
  • Experience: Previous experience in a supervisory or management role in the hotel industry.
  • Skills: Strong communication and interpersonal skills, excellent organizational and time management skills, knowledge of hotel reservation systems and software, ability to analyze data and report on trends, customer service-oriented mindset, strong leadership and team management skills, ability to work under pressure and handle multiple tasks simultaneously, attention to detail and accuracy in record-keeping and reporting.


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