Reservations Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates SOFITEL Full time
Job Description

SOFITEL is seeking a highly skilled and experienced Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for maximizing room revenue through effective sales techniques and providing exceptional customer service.

Key Responsibilities:
  • Revenue Management: Understand and implement ACCOR's pricing strategies and revenue management principles to maximize room revenue.
  • Sales and Upselling: Utilize effective sales techniques to convert telephone calls into sales and upsell hotel products and services.
  • Product Knowledge: Be fluent in all hotel products and services, including market segments and rate plans.
  • Customer Service: Handle customer queries and complaints relating to rooms reservations and provide exceptional customer service.
  • Sales Opportunities: Identify sales opportunities through individuals, corporate accounts, wholesalers, and travel management companies.
  • Core Reservation Standards: Ensure effective implementation and compliance with ACCOR's Core Reservation Standards, including achieving targeted goals in LQA Hotel Mystery Shopping calls.
  • PMS Database Management: Maintain accuracy and cleanliness of the PMS database, including ensuring market segmentation is accurate for each reservation and creating hierarchies/relationships between corporate accounts.
  • Reservations Accuracy: Ensure reservations meet property standards in terms of accuracy of data and guest satisfaction, including effective execution of current and new RM tools, including Opera PMS.
  • Hotel Operations: Complete understanding and effective use of the hotel's telephone system and maintain the reservation correspondence.


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