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Reservations Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Accor Full time
Role Overview

The Reservations Specialist plays a crucial role in ensuring a seamless booking experience for our guests at Accor. This position involves managing various aspects of guest reservations and providing exceptional customer service.

Key Responsibilities
  • Manage Reservation Requests: Handle all incoming reservation inquiries, modifications, and cancellations via phone, fax, or email.
  • Assess Guest Needs: Determine the appropriate accommodation type based on guest requirements and verify the availability of rooms and rates.
  • Communicate Policies: Clearly explain the guarantee, special rate, and cancellation policies to guests.
  • Special Requests: Accommodate and document any unique requests made by guests.
  • Provide Information: Answer inquiries regarding hotel facilities, services, and room options.
  • Revenue Optimization: Utilize effective sales techniques to enhance revenue and ensure accurate data entry in the reservation system.
  • Special Reservations: Process specific room reservation types, including complimentary stays, employee discounts, and travel agent rates, by entering the correct codes and rates.
  • Guest Concerns: Follow established escalation procedures to address and resolve guest issues promptly.