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Front Desk Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Shangri-La Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:

  • Guest Check-in/Check-out Procedures: Conduct thorough and efficient check-in and check-out procedures, ensuring all guests receive a warm and welcoming experience.
  • Front Desk Operations: Manage the day-to-day front desk operations, including responding to guest inquiries, resolving issues, and maintaining a high level of customer satisfaction.
  • Guest Communication: Provide clear and concise information to guests regarding hotel facilities, room features, and services, ensuring they feel informed and supported throughout their stay.
  • Team Collaboration: Work closely with various departments to ensure guests' requirements are met, and their needs are exceeded.

Requirements:

  • Hotelier Mindset: Demonstrate a passion for delivering exceptional guest service and a commitment to upholding the highest standards of hospitality.
  • Communication Skills: Possess excellent communication skills, with the ability to communicate fluently in English.
  • Team Player: Enjoy working as part of a team, collaborating with colleagues to achieve common goals and objectives.
  • Can-Do Attitude: Display a positive and proactive attitude, with a willingness to go above and beyond to ensure guest satisfaction.