Guest Experience Excellence Director
3 days ago
Dusit Hotels and Resorts in Davao seeks a seasoned professional to join our team as Guest Experience Excellence Director. This dynamic role is pivotal in shaping the guest experience, ensuring exceptional service quality, and fostering a culture of graciousness.
Key Responsibilities- Develop and implement strategies aligned with Dusit's signature guest experience.
- Collaborate with various teams to ensure seamless execution of customer engagement activities and events.
- Maintain oversight of consistency and quality across all touchpoints, aligning with brand values and guest interests.
- Drive revenue growth through innovative CX experiences and programming, working closely with division heads.
- Sustainably manage implementation of Tree of Life initiatives, focusing on maximizing net positive impact.
The successful candidate will be responsible for strategizing and implementing sustainability initiatives, ensuring effective collaboration among departments and external stakeholders. Key performance indicators and progress tracking will be crucial in this role.
Operational Brand ComplianceThis position requires monitoring brand signature compliance in hotel operations, including music, scent, decoration, equipment, and setup. The individual will foster collaboration with various teams to meet physical brand compliance standards in all guest touchpoints.
Accountabilities & Company Culture- Represent Dusit's brand values at all times, establishing strong relationships and delivering exceptional guest experiences.
- Communicate and embody Dusit's culture, incorporating the Graciousness Pillars and integrating Tree of Life into all activities. Lead by example and cascade company culture to colleagues.
- Minimum education: Bachelor's degree in Hotel Management or relevant discipline.
- Minimum 3-5 years of experience in hotel operations or relevant field.
- Excellent communication skills, both written and spoken, with a keen attention to detail.
- Strong leadership and team management skills, inspiring a diverse team to achieve excellence.
- Creative mindset, passion for innovation, and commitment to delivering memorable guest experiences.
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