Guest Experience Coordinator
5 days ago
We are looking for a talented Guest Experience Coordinator to join our team at First Select Employment Services.
About the Job:- This role involves coordinating and executing a range of activities and services to deliver exceptional guest experiences.
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a genuine passion for delivering outstanding customer service and exceeding guest expectations.
Key Responsibilities:- Act as the primary point of contact for guests, ensuring their needs are met with personalized service and attention to detail.
- Coordinate and secure reservations for dining, entertainment, and activities, offering expert recommendations based on guest preferences.
- Provide detailed information about local attractions, events, and cultural experiences, enhancing the guest's stay with insider knowledge and expertise.
- Assist with special requests such as arranging spa treatments, personal shopping, or private tours, ensuring a seamless and unforgettable experience.
- Handle guest inquiries and complaints with professionalism and tact, striving to resolve issues promptly and effectively.
- Manage the concierge desk operations, maintaining a welcoming and organized environment for guests.
- Collaborate with other departments, such as housekeeping and security, to ensure seamless service and guest satisfaction.
- Stay updated on local events, seasonal activities, and relevant travel information to provide guests with current recommendations and expert advice.
- Utilize technology and concierge software to manage bookings, track guest preferences, and enhance service delivery.
- Build and maintain relationships with local businesses and service providers to offer exclusive benefits and deals to guests.
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