Guest Experience Trainer

3 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

At Rotana Hotels, we're looking for a Guest Experience Trainer to help deliver extraordinary levels of customer service. As an Assistant Learning & Development Manager, you'll assist the Learning and Development Director/Manager in managing the hotel's training function.

Your key responsibilities will include:

  • Developing and conducting training courses and workshops based on operational requirements.
  • Analyzing Colleague Development needs and prioritizing them for the Learning and Development Director/Manager.
  • Evaluating the effectiveness of training delivery by supervisors.
  • Coordinating Colleague Development courses with the Learning and Development Director/Manager.
  • Preparing an Annual Learning & Development Plan and budget accordingly.
  • Maintaining Learning & Development aids and ordering materials as needed.

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