Guest Experience Manager

3 days ago


Dubai, Dubai, United Arab Emirates Minor International Full time

We are looking for an experienced Guest Experience Manager to join our team at Qasr Al Sarab Desert Resort by Anantara. As a key member of our front desk team, you will be responsible for creating unforgettable experiences for our guests, ensuring their stay is truly special.

About the Role:

The Guest Service Agent (Receptionist role) is responsible for anticipating and meeting guest needs, providing personalized recommendations, and resolving any issues that may arise during their stay. Key responsibilities include:

  • Anticipating and meeting guest needs in a timely and efficient manner.
  • Providing personalized recommendations and suggestions to enhance the guest's experience.
  • Maintaining accurate records of guest interactions and preferences.
  • Collaborating with other departments to ensure seamless service delivery.
Key Skills:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Knowledge of luxury hospitality industry trends and best practices.


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