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Guest Services Director

1 week ago

Dubai, Dubai, United Arab Emirates Siro Full time
About Our Team: At SIRO One Za'abeel, we believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. Our team is open-hearted, intuitive, generous, and spontaneous in spirit. We are committed to investing in the growth of our company, and that means we are committed to investing in you.

About the Role: As a Guest Services Director, you will manage the daily activities, reporting, training, and operations of Guest Services. You will lead front office and Wellness Concierge in offering the highest level of customer service. You should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment.

Key Responsibilities:
  • Manage daily activities, reporting, training, and operations of Guest Services.
  • Lead front office and Wellness Concierge in offering exceptional customer service.
  • Support all property operations to ensure high levels of hospitality and service.

Requirements: To be successful in this role, you should have a minimum of two years of experience working in a luxury or boutique hotel in a similar position. You should have proficiency in hospitality revenue management, guest services, and team development. Previous experience in guest service and reservations is preferred. You must demonstrate strong leadership and interpersonal communication skills, with fluency in both verbal and written English; Arabic proficiency will be considered an advantage.