Linux Desktop Support Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Canonical Full time

Job Summary

We are seeking a skilled Linux Desktop Support Specialist to join our team at Canonical. As a key member of our support team, you will be responsible for providing technical support to employees, providing onboarding support, and ensuring that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction.

Key Responsibilities

  • Provide technical support to employees via telephone, email, and web
  • Provide technical onboarding support for new employees
  • Provide technical and infrastructure support during international events
  • Act as an internal customer advocate, keeping them updated in a timely manner
  • Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction
  • Contribute your findings to a common knowledge base and keep it up to date
  • Draft and distribute technical notices for internal and external communication
  • Prioritize your work in order to accomplish the most important and urgent tasks first
  • Keep on learning as our products and services grow and evolve
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely

Requirements

  • Bachelor's degree or equivalent in a technical field from an accredited college or university
  • Experience in a Linux-based environment gained through university subjects or work experience
  • Linux knowledge including the installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases
  • Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices, etc.)
  • Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)


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