IT Support Specialist
3 weeks ago
Job Summary
Dicetek LLC is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Respond to technical inquiries and resolve issues in a timely and professional manner.
- Configure and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
- Document all technical interactions and updates in our ticketing system.
- Prioritize and manage multiple technical issues simultaneously, ensuring that critical issues are addressed promptly.
- Collaborate with other technical teams to resolve complex technical issues.
Requirements
- 2 years of experience in a technical support role.
- Knowledge of ITSM tools and ticketing systems.
- Experience with Windows 10/11 and basic networking concepts.
- Bachelor's Degree in Computer Science or related field.
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