Linux Desktop Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Linux Desktop Support Associate to join our team at Canonical. As a key member of our support team, you will be responsible for providing technical support to employees, including remote home office support, technical onboarding, and infrastructure support during international events.
Key Responsibilities
- Provide technical support to employees via telephone, email, and web
- Assist with technical onboarding of new employees
- Support international events with technical and infrastructure support
- Act as an internal customer advocate, keeping them updated in a timely manner
- Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction
- Contribute findings to a common knowledge base and keep it up to date
- Draft and distribute technical notices for internal and external communication
- Prioritize work to accomplish the most important and urgent tasks first
- Keep learning as our products and services grow and evolve
- Maintain regular communication and information exchange with the rest of the team, locally and remotely
Requirements
- Bachelor's degree in a technical field from an accredited college or university
- Experience in a Linux-based environment gained through university subjects or work experience
- Linux knowledge, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases
- Basic desktop Linux usage, including desktop tools for editing files, browsing the Web, managing Internet connectivity, and setup of printers/services/packages/external storage devices
- Basic troubleshooting, including collecting logs and fine-tuning by editing configuration files
- Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installations
- Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
- Written and verbal English communication skills
- Willingness to travel up to 4 times a year for internal events
Additional Skills
- Some knowledge of programming languages, including bash, Python, Perl, Ruby, JavaScript, C, or C++
- Customer support experience is a plus
What We Offer
- Fully remote working environment
- Personal learning and development budget of 2,000 USD per annum
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Parental leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues at'sprints'
- Priority Pass for travel and travel upgrades for long haul company events
-
Linux Desktop Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Canonical Full timeJob SummaryWe are seeking a skilled Linux Desktop Support Specialist to join our team at Canonical. As a key member of our support team, you will be responsible for providing technical support to employees, providing onboarding support, and ensuring that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible...
-
Desktop Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Unified Microsystems Full timeJob SummaryUnified Microsystems is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing first-line support to customers, resolving issues, and escalating them to second-line support when necessary.Key ResponsibilitiesAddress user tickets regarding hardware, software, and...
-
Windows Desktop Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Dice Full timeJob DescriptionAs a Windows Desktop Support Specialist, you will be responsible for providing technical support and maintenance for our Windows desktop environment. This includes troubleshooting and resolving issues, deploying software and patches, and maintaining desktop images.Key ResponsibilitiesProvide technical support and maintenance for Windows...
-
IT Desktop Services Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeJob Title: Desktop Support TechnicianAt Talent Pal, we are seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that our company systems and networks are continuously designed, developed, deployed, and managed with an...
-
IT Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates One&Only Resorts Full timeJob Summary: We are seeking a highly skilled IT Support Specialist to join our team at One&Only Resorts. The ideal candidate will have a minimum of 2 years of experience in Information Technology, preferably in a 5-star hotel or resort environment.Key Responsibilities:Provide technical support for hotel operations, including Property Management Systems,...
-
Linux System Engineer
4 weeks ago
Dubai, Dubai, United Arab Emirates Canonical Full timeKey Responsibilities:Monitor and maintain the quality of Ubuntu ecosystem and products.Troubleshoot and resolve issues in Ubuntu Desktop, Server, and Core.Enhance continuous integration to ensure Ubuntu image, release, and package quality.Report on key performance indicators and analytical insights.Collaborate with other teams to improve planning and...
-
IT Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Dicetek LLC Full timeJob SummaryDicetek LLC is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesRespond to technical inquiries and resolve issues in a...
-
IT Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full timeJob Summary: We are seeking a highly skilled IT Support Specialist to join our team at ManpowerGroup Middle East. The ideal candidate will have a minimum of 3 years of experience in IT support, with a strong background in managing Windows Server and Microsoft 365 platforms.Key Responsibilities:Manage and administer Microsoft Azure cloud environmentHands-on...
-
IT Support Specialist
3 weeks ago
Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full timeJob PurposeAt Combuzz HR Solutions, we seek a highly skilled IT Support Specialist to ensure compliance and adherence across the organization for IT policies and IT security. The ideal candidate will conduct periodic quality checks, encourage feedback from business operations, and ascertain the successful functioning of business systems.Key...
-
Technical Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Talent Pal Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Talent Pal. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the highest level of service and support.Key Responsibilities:Provide...
-
Linux Infrastructure Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Insight Global Full timeKey Responsibilities:As a Cloud Systems Deployment Expert at Insight Global, you will be responsible for setting up and managing CI/CD pipelines in an Azure DevOps environment. Your expertise in Azure Pipelines will enable you to configure and automate deployment workflows, ensuring seamless integration with Linux systems.Requirements:3+ years of experience...
-
Finacle Application Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Dicetek LLC Full timeKey Responsibilities:Finacle Application Knowledge: Possess functional knowledge of Finacle Application (version 10x or above) and stay updated with the latest features and enhancements.Unix/Linux Expertise: Have hands-on experience in Unix/Linux commands and be proficient in navigating and troubleshooting system issues.Database Skills: Demonstrate very good...
-
Senior Linux Kernel Engineer
4 weeks ago
Dubai, Dubai, United Arab Emirates Canonical Full timeKey Responsibilities:As a Linux Kernel Engineer at Canonical, you will collaborate with a globally distributed team to integrate platform support into the Ubuntu Linux kernel for various product ranges. You will diagnose and resolve issues in the kernel reported by partners, customers, and the community, and take responsibility for delivering...
-
Technical Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Jobot Full timeKey Responsibilities:Self-Motivated Team Player: We are seeking a self-motivated individual with the ability to work in a corporate environment.Independent Work: Demonstrates the ability to work independently with minimal supervision.Remote Access: Utilize remote access desktop software to assist users with technical issues.Desktop Issue Resolution: Resolve...
-
Senior Desktop Engineer
4 weeks ago
Dubai, Dubai, United Arab Emirates Dice Full timeJob SummaryWe are seeking a highly skilled Desktop Engineer to join our team at Dice. The ideal candidate will have a strong background in desktop systems and a passion for delivering high-quality technical solutions.Key ResponsibilitiesDetermine the most effective solution to meet business needs, identifying gaps and developing necessary workarounds or...
-
Technical Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Dice Full timeJob Summary:We are seeking a skilled Desktop Support Engineer to join our team at Dice. As a key member of our IT department, you will provide technical expertise and end-user support in various areas, including Mac OS, Microsoft Windows, Microsoft Office 365, and more.Key Responsibilities:Provide technical support and expertise to end-users in the areas of...
-
Software Architect
4 weeks ago
Dubai, Dubai, United Arab Emirates Canonical Full timeKey Responsibilities:Design and Develop Core Desktop ElementsCollaborate with Team Members to Understand ImmutabilityParticipate in Code Reviews to Gain Quality StandardsEngage with the Ubuntu Community to Gather User FeedbackContribute to Documentation to Aid in LearningTroubleshoot and Resolve User-Reported IssuesAbout the Role:As a member of the Canonical...
-
Technical Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates NTT Ltd Full timeKey Responsibilities:We are seeking a highly skilled Technical Support Specialist to join our team at NTT Ltd. The ideal candidate will have excellent problem-solving skills and be able to communicate effectively with clients across different cultures and social groups.The successful candidate will be responsible for providing step-by-step technical help,...
-
IT Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates AccorHotel Full timeWould you like to be a key player in keeping our IT systems running smoothly?The mission should you choose to accept it:Assist the IT Manager with the installation and maintenance of hardware and software.Serve as a secondary contact for PC hardware and software issues.Manage the lifecycle of technology assets ensuring equipment is ordered and...
-
Cloud Support Associate Engineer
4 weeks ago
Dubai, Dubai, United Arab Emirates Canonical Full timeJob SummaryWe are seeking a highly skilled Cloud Support Associate Engineer to join our team at Canonical. As a Cloud Support Associate Engineer, you will be responsible for providing technical support to employees, troubleshooting issues, and ensuring that each support case is handled according to our Service Level Agreement (SLA) with the highest possible...