Linux Desktop Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled Linux Desktop Support Associate to join our team at Canonical. As a key member of our support team, you will be responsible for providing technical support to employees, including remote home office support, technical onboarding, and infrastructure support during international events.
Key Responsibilities
- Provide technical support to employees via telephone, email, and web
- Assist with technical onboarding of new employees
- Support international events with technical and infrastructure support
- Act as an internal customer advocate, keeping them updated in a timely manner
- Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction
- Contribute findings to a common knowledge base and keep it up to date
- Draft and distribute technical notices for internal and external communication
- Prioritize work to accomplish the most important and urgent tasks first
- Keep learning as our products and services grow and evolve
- Maintain regular communication and information exchange with the rest of the team, locally and remotely
Requirements
- Bachelor's degree in a technical field from an accredited college or university
- Experience in a Linux-based environment gained through university subjects or work experience
- Linux knowledge, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases
- Basic desktop Linux usage, including desktop tools for editing files, browsing the Web, managing Internet connectivity, and setup of printers/services/packages/external storage devices
- Basic troubleshooting, including collecting logs and fine-tuning by editing configuration files
- Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installations
- Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
- Written and verbal English communication skills
- Willingness to travel up to 4 times a year for internal events
Additional Skills
- Some knowledge of programming languages, including bash, Python, Perl, Ruby, JavaScript, C, or C++
- Customer support experience is a plus
What We Offer
- Fully remote working environment
- Personal learning and development budget of 2,000 USD per annum
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Parental leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues at'sprints'
- Priority Pass for travel and travel upgrades for long haul company events
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