IT Desktop Services Specialist
4 weeks ago
At Talent Pal, we are seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that our company systems and networks are continuously designed, developed, deployed, and managed with an emphasis on robust and effective security and risk management controls.
Key Responsibilities:
- Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies.
- Perform the imaging of computers using SCCM and creating bootable USB drives.
- Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy.
- Support intermediate to advanced Office 365 services.
- Administer appropriate levels of related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats.
- Efficiently manage research and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly and escalate requests as appropriate to other IT team members in a fast-paced team environment.
- Ensure complex customer needs are monitored, addressed, documented, and resolved promptly and effectively through customer satisfaction.
- Gather relevant information and regularly update the manager and teammates regarding progress, risk management, potential business impact, resource management, timing overruns, etc.
- Compose supporting technical documentation as it relates to this position.
- Cross-collaborate with all IT operating segments as needed.
Requirements:
- An Associate's degree and (2) years of relevant experience or a cumulative minimum of four (4) years total relevant experience in an intermediate to advanced computer, laptop, and mobile device support role supplemented by coursework in the field or any equivalent combination of education, experience, and training.
- Microsoft Office 365 Fundamentals.
- Certified Modern Desktop Administrator Associate (preferred) or equivalent Microsoft certification in Windows Operating System 10 min.
- Apple certification.
Skills and Qualifications:
- Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations.
- Experience installing, testing, and troubleshooting related hardware and software applications, including multi-platform operating systems and third-party applications.
- Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies.
- Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy.
- Experience providing end-user call support, prioritization, and escalation of service needs.
- Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues.
- Ability to handle multiple tasks to completion and through to customer satisfaction.
- Proven organization/planning, customer service, and response skills.
- Participate in IT on-call rotations schedule for Desktop Support team to include evenings and weekends as needed.
- Flexibility to travel to company offices around the company as needed.
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