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Shipping Operations Coordinator

1 week ago

Al Fujairah City, Fujairah, United Arab Emirates Gulf Agency Company Full time
Job Overview

Gulf Agency Company is a leading player in the shipping and logistics industry, dedicated to delivering quality services to customers worldwide.

We are currently seeking a skilled and motivated individual to fill the role of Customer Account Handler in our GAC Fujairah Office.

About This Role

The primary purpose of this position is to ensure that all customer services are coordinated as per their requirements. Key responsibilities include creating checklists, reviewing communications, closing job files promptly, and following up on payments to ensure settlement within agreed timelines.

This role contributes to ensuring customer satisfaction and remuneration for the company. A proactive 'can-do' approach, knowledge of shipping industry practices, and excellent English communication skills are essential for success in this position.

Key Responsibilities
  1. Create and manage checklists to ensure seamless coordination of services
  2. Closely monitor and review all communications to ensure accuracy and efficiency
  3. Promptly close job files and follow up on third-party invoices for timely billing
  4. Ensure prompt payment processing and settlement within agreed timelines