Customer Solutions Expert

2 weeks ago


Dubai, Dubai, United Arab Emirates Google Full time

Job Summary

We are seeking a highly skilled Customer Solutions Expert to join our team at Google. As a key member of our customer-facing team, you will be responsible for delivering exceptional technical support and guidance to our clients.

Key Responsibilities

  • Business Development
    • Identify and qualify new business opportunities, and develop strategies to address key customer technical objections.
    • Develop and execute plans to expand our customer base and increase revenue growth.
  • Technical Account Management
    • Manage the technical relationship with our clients, including product and solution briefings, proof-of-concept work, and coordination of additional technical resources.
    • Work closely with customers to understand their technical requirements and provide tailored solutions to meet their needs.
  • Technical Enablement
    • Provide technical guidance and support to customers, including demonstrations and prototyping of Google Cloud product integrations.
    • Assess customers' existing legacy application environments and provide recommendations on prioritization roadmaps for application modernization.
    • Identify opportunities for customers to migrate to hybrid-cloud computing models.
  • Integration and Architecture
    • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
  • Travel and Collaboration
    • Travel to customer sites, conferences, and other related events as required to build strong relationships and provide exceptional customer service.

Requirements

  • Proven experience in technical account management, business development, or a related field.
  • Strong technical skills and knowledge of cloud computing, software development, and IT infrastructure.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
  • Ability to travel frequently, as required.


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