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Customer Solutions Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Intoude Foundation Full time
About the Role:

We are seeking a highly skilled Customer Solutions Specialist to join our team at Intoude Foundation. As a key member of our customer-facing team, you will be responsible for delivering exceptional technical support and solutions to our customers.

Key Responsibilities:
  1. Technical Solutions: Design and implement technical solutions using the Enode API to meet customer needs, ensuring seamless integration and optimal performance.
  2. Customer Advisory: Provide expert advice to customers on product architecture and best practices for API usage, helping them to maximize the value of our solutions.
  3. Technical Support: Offer ongoing technical support, including debugging and issue resolution, to ensure customer satisfaction and loyalty.
  4. Codebase Improvement: Proactively identify and implement fixes and improvements in the Enode codebase, enhancing the overall quality and reliability of our solutions.
  5. Product Champion: Champion new products and features based on customer feedback, driving innovation and growth within our organization.
  6. Internal Projects: Drive internal projects to enhance the customer experience, leveraging your technical expertise and business acumen to deliver impactful results.
About You:

We are looking for a highly motivated and experienced professional with a strong background in customer engineering or user-oriented software engineering. Your expertise in managing technical client relationships and diving into codebases will be invaluable in this role.

Requirements:

  1. Experience: 2+ years of relevant experience in customer engineering or user-oriented software engineering.
  2. Skills: Proficient in managing technical client relationships and diving into codebases.
  3. Project Management: Experience in managing complex software projects with internal and external stakeholders.
  4. Communication: Strong communication skills, with the ability to explain technical concepts effectively.
  5. Personal Attributes: Agile and adaptable, thriving in a dynamic environment.
  6. Nice to Have: Experience in a technical role at a third-party API company.
What We Offer:
  1. Stimulating Work Environment: A fun, caring, and ambitious work environment that fosters growth and innovation.
  2. Climate Tech Startup: The opportunity to join an early-stage climate tech startup with global aspirations, making a meaningful impact on the environment.
  3. Competitive Compensation: Competitive compensation, including an attractive employee option program, to recognize your skills and contributions.
  4. Flexible Work Arrangements: Unlimited PTO and flexible working schedule to ensure work-life balance and productivity.
  5. Professional Development: Stipend for home office setup and co-working space to support your professional growth and well-being.