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Front Desk Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Rayhaan Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  • Provide personalized service to guests, ensuring a high level of satisfaction through prompt and courteous interactions.
  • Ensure guests are greeted by name and escorted to their room, making them feel welcome and expected.
  • Conduct in-room and hotel familiarization, assisting guests with hotel activity inquiries and requests.
  • Maintain up-to-date knowledge of hotel information, local services, and promotions to respond to guest queries.
  • Accurately administer Front Desk cashiering standards, complying with all laid-down systems, policies, and procedures.
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
  • Maintain the privacy of all guests, ensuring that no details are disclosed.
Requirements
  • Degree in hospitality or related field.
  • Previous experience in the Front Office Department within a hotel.
  • Excellent written and verbal English communication skills.
  • Knowledge of an additional language is an advantage.
  • Strong interpersonal and problem-solving abilities.
  • Computer literate and previous experience with Opera is an advantage.